Building the Technical Systems and Human Infrastructure Behind Global Fintech Innovation

Senior Customer Success Leader & Full-Stack Developer. I build the connective tissue between enterprise scale and customer outcomes.

Trusted by industry leaders
$0M+ ARR Managed
0% Retention Rate
0 Countries Supported
0% Time Reduction
01. Scale

Enterprise Growth

  • Managed enterprise accounts at Flutterwave ($3B unicorn)
  • Led teams of 6+ customer success professionals
  • Supported payment processing across 34 African countries
  • Strategic partnerships with Uber Africa, WorldPay, Yango
02. Innovation

System Architecture

  • Created Project TAP (adopted company-wide)
  • Reduced onboarding time by 50%
  • Improved conversion rates by 15%
  • Built frameworks now standard practice
03. Excellence

Performance

  • 95-98% client retention rate
  • Increased client lifetime value by 25%
  • Achieved 98% satisfaction score
  • Trained 12+ industry-leading professionals
"The companies that win aren't those with the best technology, but those that turn technical capability into customer outcomes most effectively."
The Journey

Bridging the Gap Between Code and Success

2023 — PRESENT

Senior Manager, Customer Success

  • Leading 6-person enterprise TAM team
  • Managing $10M+ ARR portfolio
  • 98% client satisfaction score achieved
2021 — 2023

Manager, Technical Account Management

  • Built the TAM team from the ground up
  • Launched Project TAP company-wide
  • Retained $5M+ in strategic revenue
2019 — 2021

Technical Account Manager

  • Managed Chipper Cash, Air Peace, Wakanow
  • 20% revenue increase through strategic upsell
  • Maintained 80% transaction success rate