Senior Customer Success Leader & Full-Stack Developer. I build the connective tissue between enterprise scale and customer outcomes.
A unified communications platform integrating email, chat, and social media for high-scale enterprise operations.
Built from the ground up to serve enterprise-scale customer operations — G-TateTH CRM consolidates inbound channels (email, live chat, WhatsApp, social DMs) into a single agent workspace. Designed with queue-based routing, SLA tracking, and an analytics layer that gives leadership real-time visibility into team performance. [Full case study coming soon]
Systematic training program that reduced partner onboarding time by 50% across the entire organization.
Project TAP (Technical Activation Programme) was a structured onboarding framework I designed to replace ad-hoc partner enablement. It introduced standardised milestone gates, self-serve documentation, and live integration checkpoints — cutting average go-live time from 8 weeks to 4. The framework was adopted company-wide and is now standard practice. [Full case study coming soon]
Deep technical integration and strategic management of a 3-year partnership with global payment leaders.
Served as the primary technical liaison for Flutterwave's WorldPay partnership, overseeing API integration health, escalation management, and quarterly business reviews. Maintained a 99.2% uptime SLA and drove a 20% increase in transaction volume over the contract period through proactive optimisation work. [Full case study coming soon]
Sustained management of $10M+ ARR with industry-leading retention through technical excellence.
Oversaw a portfolio of Flutterwave's highest-value enterprise accounts — including Uber Africa, Air Peace, and Wakanow — maintaining a 95–98% retention rate across a multi-year period. Developed a health-score framework to proactively surface at-risk accounts 90 days before renewal, resulting in zero unplanned churns in FY2023. [Full case study coming soon]
A modern church website and application for events, membership, groups, and prayer support.
Designed and built a responsive platform for The Covenant Nation Lekki that brings key community workflows online: membership onboarding, connect groups, events, location info and prayer requests. Emphasis on fast content updates, mobile‑first UX and clear calls‑to‑action for engagement.
"The companies that win aren't those with the best technology, but those that turn technical capability into customer outcomes most effectively."
Whether it's scaling customer success, building technical infrastructure, or leading enterprise partnerships — let's make it happen.